Privacy Policy

 PRIVACY POLICY  

Terreband Ltd. (the "Company", "we", "us" or "our") is dedicated to establishing trusting  relationships with our Users by respecting information that we collect,  use, and disclose that identifies a User or where there is a serious  possibility that a User could be identified through the use of that  information, alone or in combination with other information(“Personal  Information”) and by promoting the use of fair information practices.  For purposes of this Privacy Policy (“Policy”), "Services" is defined as  any and all services provided by Terreband's Customer Service, the Terreband Site ("Site"), and all services offered now or in the  future and "Terreband account" is defined as the account through which  you access the Services. 

 
1. Collection and Use of Personal Information  The Company collects Personal Information from users of the Services  (“Users”, “you”, or“your”) at several different points through use of  the Services.   a. Inquiries: for us to return your request you are  required to provide contact information (such as first name, last name,  and contact information based on your preferred method of communication  which can include your phone number and/or email). We use this  information to contact you with answers.  b. Use of the Services: When using the Services,  we collect information regarding the client contact information.  c. Product Updates, Newsletters, Service Announcements: We might also  send you emails or newsletters which contain usage tips, product updates  or updates to the Terms of Service or this Policy. If necessary, we  will also send you Service-related announcements. For instance, if a  Service is temporarily suspended for maintenance, we may send Users an  email. Users cannot opt-out of these non-promotional communications  unless they deactivate their account. To deactivate your account, you  must send us a request.  d. Customer Service: We communicate  with Users on a regular basis to provide requested Services and  regarding issues relating to Users' accounts. We reply via email, phone,  website contact forms or other available method, in accordance with the  User's wishes.  e. Cookies: A cookie is a piece of data stored on the  User's computer tied to information about the User. We may use both  session ID cookies and persistent cookies. For the session ID cookie,  once Users close the browser, the cookie simply terminates. A persistent  cookie is a small text file stored on the User's hard drive for an  extended period of time. Persistent cookies can be removed by following  Internet browser help file directions. Usage of a cookie is not linked  to any Personal Information while on the Site except if you choose to  store your user name and password so that you do not have to enter it  each time you access your account. Then a persistent cookie will be  stored on your computer, which is linked to your account information. If  you reject the persistent cookie, you may still use the Site but you  will be limited in some areas of it. Persistent cookies also enable us  to track and target the interests of our Users to enhance their  experience on the Site. See the "Profile" section below.  f. Log  Files: Like most Web sites, our servers use log files to analyze trends,  administer the Site, track Users' movements in the aggregate and gather  broad demographic information for aggregate use. These log files are  not linked to Personal Information.  g. Clear Gifs: Clear gifs are  tiny graphics with a unique identifier, similar in function to cookies,  and we may use them to track the online movements of our Users. Clear  gifs are invisible on the page and are much smaller than cookies, about  the size of the period at the end of this sentence. Clear gifs are not  tied to Users' Personal Information. We may also use clear gifs in our  HTML-based emails to let us know which emails have been opened by the  recipients. This allows us to gauge the effectiveness of certain  communications.  h. Children's Privacy: We do not knowingly collect  personal information from children under the age of 13. If we learn that  we have personal information of a child under the age of 13, we will  delete that information from our systems. For tips on protecting  children's privacy online, please visit the FTC's  Website(​http://www.ftc.gov/bcp/conline/edcams/kidzprivacy/index.html​).

  
2. Disclosure of Personal Information, Legal, Security and Safety  a. Except as stated in this Policy or in an agreement with you, we do  not disclose Personal Information about our Users or monitor, edit or  disclose the contents of a User's private communications through the  Services except where we have your consent, are permitted by law to do  so, or in good faith believe that such action is necessary to: (1)comply  with the law or where we have a good-faith belief that such disclosure  is necessary to comply with a current judicial proceeding, a court  order, or legal process served on us; (2) investigate, prevent, or take  action regarding illegal activity; (3)protect and defend the rights or  property of the Company; or (4) to protect the personal safety of our  Users or the public. For example, we may disclose Personal Information  to law enforcement, other government officials or third parties in  response to criminal or civil court orders, warrants, or subpoenas.   b. Civil Subpoena Policy: To request User information from the Company  in a civil case, you must serve the Company with a valid subpoena, court  order or search warrant and agree to the Company's terms of  compensation below. All civil subpoenas should be directed to:Terreband  Ltd, Langley, BC, Canada V2Y 0B4 Upon receipt of a valid subpoena, court  order, or warrant, it is the Company's policy,where permitted by law,  to notify the User whose information is sought. In non-emergency  circumstances, the Company will generally not produce the User’s  information until approximately two weeks after receipt of the subpoena,  court order,or warrant unless a formal objection is filed by the party  seeking the information and agreed to by us or we are legally required  to do so.The Company charges $90.00 per hour for research (plus  additional fees if testimony or deposition is required), $0.25 per page,  and $22.00 to respond via Federal Express. We will invoice the person or  entity submitting the subpoena following receipt and the subpoena  proponent must make payment within 15 days from the date of receipt of  our invoice. Cheques should be made out to Terreband Ltd. Note that the  Company reserves the right to determine in its sole discretion the  applicability of this Policy to any particular request for User  information and, further, this Policy does not create any enforceable  legal rights, either for our Users or for requesting parties.  d.  Provision of Services: Certain technical processing of and access to  Users’ email and text messages and their content may be required by us  and our Service Providers to: (a) provide the Services,including without  limitation, routing and indexing the messages; (b) conform to  connecting networks' technical requirements; (c) prevent or minimize  disruptions to the Services; or (d) conform to other similar  requirements.  e. Service Providers, Supplementation of Information:  In order for us to properly fulfill our obligations to Users, it is  necessary for us to use Service Providers and to supplement the  information we receive with information from third party sources.  In  addition, we may use Service Providers to host certain portions of our  Site and to fulfill certain requests for information from or for our  Users. These companies do not retain, share, store or use personally  identifiable information for any secondary purposes and the information  obtained from these third party sources is maintained in a manner  consistent with this Policy.  f. Business Transitions: In the event  that we go through a business transition, such as a merger, being  acquired by another company, or selling a portion of our assets,  Users' Personal Information will, in most instances, be included as part  of the assets transferred. If as a result of the business transition,  the Users' Personal Information will be used in a manner different from  that stated at the time of collection they will be given a choice not to  have their information used in this different manner.  g. Surveys:  Periodically, Users might be asked to participate in surveys.  Participation in these surveys is completely voluntary and the User  therefore has a choice whether or not to disclose information. The  requested information typically includes contact information (such as  name preferred method of communication and employer name. Survey  information will be used for purposes of monitoring or improving the use  and satisfaction of the Company's Services. Users' Personal Information  is not shared with third parties unless we give prior notice and a  choice to opt-out. Though we may use a Service Provider to conduct these  surveys, they may not use Users’ Personal Information for any secondary  purposes.

  
3. Abuse  Spam and Junk Faxes: We have a  zero tolerance policy for abuse. While we cannot be responsible for  external communications received through our Services, it is our  intention to use all legally available means to prevent use of the  Services for any illegal purpose, including but not limited to  distribution and receipt of unsolicited commercial faxes ("junk faxes").  We also specifically restrict Users from taking any actions, which  impose an unreasonable or disproportionately large load on the Company's  resources. We ask that any Users who are annoyed by receipt of such  junk faxes or otherwise impacted by illegal use of the Services to  please report such activity to the Company's Customer Service at  1-604-670-6704.  

4. Security  We take every reasonable precaution to protect our User's Personal  Information. When Users submit Personal Information via the Services,  their Personal Information is protected both online and off-line. While we use SSL encryption to protect sensitive Personal information online, we also employ security measures to protect Users’ Personal Information  off-line. All of our Users' Personal Information is restricted in our  offices. Only employees who need the Personal Information to perform a  specific job (for example, our billing clerks or a Customer Service  representative) are granted access to the relevant Personal Information.  Finally,the servers that store Personal Information are in a secure  environment.

  
5. Cancelling Your Service  If a User wants to terminate their Service, they must call Customer Service at 1-604-670-6704.

  
6. Notification of Changes  We will occasionally update this Policy so that it remains relevant  and current with changing technologies, applicable laws, our evolving  business practices and the needs of our Users. We encourage you to  periodically review this Policy to stay informed of how we manage your  Personal Information. If any changes are made to this Policy, we will  revise the "Last Updated" date that is indicated on the Policy.If  material changes are made that impact you, we will notify users by  placing a prominent notice on the Site. Depending on the circumstances,  we may also decide to send Users a notice electronically. If you  continue to use the Services after notice of the change has been given,  you will be deemed to have accepted such changes.

  
7. Data Retention  The time period for which we keep Personal Information varies  according to how we use the Personal Information. In some cases, there  are legal requirements to keep data for a minimum period. Unless there  is a specific legal requirement for us to keep the information, we will  retain it for no longer than is necessary for the purposes for which the  data was collected or for which it is to be further processed.  

8. Access to your Personal Information  Upon written request, we will inform you whether or not we hold  Personal Information about you and provide you with access to your  information within a reasonable time frame and at minimal or no cost in  accordance with applicable laws. If you identify an inaccuracy or  incompleteness in your Personal Information, we will amend your  information and notify any third parties as required by applicable laws.  In certain situations, and depending on applicable laws, we may not be  able to provide access to all of the Personal Information that we hold  about you. For example,we may not provide access to information if doing  so; would likely reveal personal information about a third party; could  reasonably be expected to threaten the life or security of another  individual; would reveal our or third party confidential information;  includes information that is protected by solicitor or attorney client  privilege; or includes information that was processed in relation to the  investigation of a breach of an agreement or a contravention of a law.  In order to safeguard your Personal Information from unauthorized  access, we may ask that you provide sufficient information to identify  yourself prior to providing access to your Personal Information.  Depending on the circumstances and applicable laws, we may refuse to  process certain access requests (e.g. access requests that are  unreasonably repetitive or systematic, would be extremely impractical or  require disproportionate technical effort).  

9. Questions or concerns  How to contact us We welcome your questions or comments regarding this  Policy and the way we process your Personal Information. If you have  any questions, concerns or wish to request access to your Personal  Information pursuant to applicable privacy or data protection laws,  please contact us either by email or in writing and we will use  commercially reasonable efforts to respond: by email: info@terreband.com,  or write to us at:Terreband, Langley, BC, Canada V2Y 0B4 

 
Last amended: December 1, 2020