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filler@godaddy.com

Account

Empowering Small Business Fractional Manager

20yrs Sales & Operations Expertise

Sales Process & Training
Operations Systems
Business Development

HR & IT Expertise

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(604) 670-6704

Recent Clients

Cybersecurity Co.

Gutter Installation Co.

Online Flooring Co.

Staff: 50
Key Deliverables:

update to website messaging
clarifying and standardizing services
coaching cold outbound lead generation
improved scheduling and forecasting
improved landing pages for better prospect engagement

Online Flooring Co.

Gutter Installation Co.

Online Flooring Co.

Staff: 75
Key Deliverables:

growth of B2B Pro division
national accounts (USA) strategy
update sales processes based on new software platform
new bonus plan for sales reps
off-shore call center for B2C sample follow ups

Gutter Installation Co.

Staff: 17
Key Deliverables:

marketing lead system from many different sources
in-home sales rep scheduling and commission system
installation crew scheduling, safety reporting
inventory management and job costing
monthly budget vs actual P&L reporting

Private Care Facility

Restaurant Marketing & Reservations

Gutter Installation Co.

Staff: 135

Key Deliverables:

auto manage shift assignments under collective agreement terms
automate family visit appt scheduling through email & text
internal communications portal for staff across multiple departments

Restaurant Marketing & Reservations

Staff: 15

Key Deliverables:

use QR codes at tables to sign in as per COVID requirements
text marketing promotions to regular customers
auto reminders of reservations
auto manage new inbound text reservations
staff scheduling by text and email

Investor Relations Company

Restaurant Marketing & Reservations

Staff: 7
Key Deliverables:

call scripting and sales process
manage investors contact history
integrate SIP to easily dial outbound from anywhere using computer headset
scrape internet for real time stock information
work from home with high data security needs and complex regulations

Solar Energy Company

Lottery Ticket Delivery Co.

Staff: 6
Key Deliverables:

establish and manage national dealer network
monitor & report from IP connected installations
manage incoming customer leads and distribute to dealers
dynamic list building for email blast

Lottery Ticket Delivery Co.

Staff: 32
Key Deliverables:

established multiple call centers
credit card processing
auto API for ticket purchase
auto API for ticket results
auto deliver to clients individual & group ticket numbers & scans
detailed KPI reporting on agents, lead sources, lotto numbers, etc.
high data security

Mobile World

Having a cloud based systems working with mobile devices can be a powerful tool for any organization. We can do this for even the smallest organizations:

scheduling/punch-clocking crews
gathering job site information
purchase order management
sales order entry
customers confirming appointments
reports

It is amazing and time saving for an owner/manger to be able to look at their phone any time of day and in a few seconds be able to scan over the important information of what is happening in real time.

Automate Where You Can

It is not expensive to build automated messaging tools into your small business software system to handle tasks like:

semi-automate appointment setting
promotions ("We have a 2:00 opening tomorrow, save 10%")
task & appointment confirmations (day before, hour before, etc)
feed-back review requests

Provide better customer communication and save money by using technology to handle simple repetitive tasks

Empowering Small Business Fractional Manager

Now I've realized how two brains are smarter than one. Having a second set of smart eyes to talk ideas through has really helped move the business forward." - Gary